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PAYMENT OF WINNINGS AND COMPLAINTS HANDLING

The games offered by GrandX.com can be played for entertainment without real money or for real money. Players can indicate their choice on the game icon by selecting either “Play for Money” or “Play for Free”.

Games in the “Play for Money” section start with the player placing their bets and ends with the winnings transferred to the player’s credit or the player losing the bet.

The detailed description of each game opens in *.pdf format in the window of the relevant game icon.

The description of each game contains information about the terms and procedure of participating in specific games and the probability of winning in percentage terms.

The cost of a game point is shown in the rules of the game and can be viewed under 'Help' on the game screen.

The probability of winning is given in the description of the game and in the winnings table that opens under ‘Help'.

Winnings are paid out to people who are at least 21 years old.

Winnings are paid out not later than within four calendar days to the same account from which the player made a contribution for playing.

All information about the contributions made by the player, payouts and bonuses with transaction dates, times, amounts and details of the transaction parties can be viewed under ‘Account’ in the menu.

If a player loses connection in the middle of a game when they are playing for money, they can view their latest score after logging in again in the 'Game History' window under the 'Help' function of the relevant game.

Faults cancel all payouts and scores.

Players must send their complaints by e-mail to support@grandx.com. Complaints shall be resolved within a reasonable time but not later than within two weeks.