The principles given below describe how GrandX handles the information you give us to allow us to administer the relationship between us and/or which has become known to us during the management of your account and provision of services to you.
- We shall process any personal information associated with you that has been sent to us or become available to us (through the Website, the client information form or in any other manner) in the manner defined below. By sending us your information and using the GrandX Website, you confirm your consent to your personal data being used pursuant to the declaration of personal data protection given below.
- We may use your personal information and other information for the following purposes: creation and management of your account; making it possible to provide gambling services to you; processing your bets; processing your information requests; handling your complaints; performance of GrandX’s legal obligations; creation of personal profiles; provision of support services to you; informing you of our services or products; informing you of our software and/or service updates.
- We apply all reasonable measures to guarantee the security and protection of your data. We disclose personal information only to our affiliates and subsidiaries and business partners, our legal successors and suppliers that process the relevant information on our behalf. If you apply for opening an account by us, we may use the assistance of third parties, including credit information agencies that register all the queries made about you, to make credit decisions that concern you, check your age and personal identity, and prevent money laundering. We may also submit queries and disclose data about the use of your account to relevant authorities, security organisations and any other appropriate third parties to prevent fraud and money laundering. GrandX shall not sell your user information to anyone now or in the future.
- It is possible that calls to and from our client support helpline are recorded for training and security purposes along with the resolution of any queries relating to the service provided to you.
- GrandX may contact users directly from time to time to obtain additional information relating to the validation of online transactions or payouts of advertising money.
- As the Internet is a global environment, then using the Internet for collection of personal data unavoidably involves transferring data on the international level. Some data processors who participate in personal data processing may be located outside the European Economic Area. Proceeding from the above, you acknowledge and agree that we process your personal information in such a manner when your browse our Website and communicate with us electronically.
- We have the right to share the information about you that is in our possession and covers personal data and bet history with the regulator, gambling supervision authorities and other authorities, including the police, for investigation suspicions relating to fraud, money laundering or fairness of gambling and performance of our regulative obligations pursuant to the requirements of the regulatory authorities of Estonia.
- We store the data for a certain period of time after your account is closed (generally not longer than seven years) to guarantee compliance with the legal and regulative requirements applicable to GrandX and the internal risk management procedure established by GrandX. Information is stored pursuant to this declaration of personal data protection.
- GrandX does not allow persons under the age of 21 to open accounts for gambling with money. If we find out after registration that a client submitted an incorrect data of birth and is actually younger than 21, we immediately close their account and delete their personal information.
- GrandX reserves the right to amend this declaration of personal data protection at any time. Amendments shall enter into force immediately after their publication.
Online Casino GrandX (Alpache OÜ, Marta 3, Tallinn, Estonia) is licensed and regulated by Estonian jurisdiction and holds the following online gaming licenses: HKT000048, HKL000334.
Domain owner Golden Box OÜ - Reg No 14914620
Gambling is not a means to earn money, it should be fun and for entertainment. However sometimes customers have problems in controlling their gambling. Please read the terms and conditions and play responsibly!
To enjoy our games players must be 21 years of age or older. Gambling can be addictive, play responsibly!
Our friendly customer support is happy to assist you in English, Estonian and Russian.
We are available 7 days a week.
LiveChat: Mon - Fri 8.00 - 00.00
Sat - Sun 9.00 - 21.00
Email us at email@example.com