Safe and Fair Gaming at GrandX
At GrandX, we are fully committed to providing a secure, transparent, and fair gaming environment.

We follow strict Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Know Your Customer (KYC) procedures to protect both our players and our business from fraud or misuse.

1.   Player Verification (KYC)
Before making the first deposit, every player must provide the following details:

•       Full name

•       Address, city, and postal code

•       Country

•       Valid and unique email address

•       Date of birth and gender

•       Mobile phone number

All new accounts are reviewed to ensure accuracy and authenticity.

Only individuals aged 21 or older may register and play for real money.

When total deposits or activity reach €2,000 (in a single or multiple linked transactions), we ask the player to verify their identity by submitting a valid ID document (passport, ID card, or driver’s license).

If needed, we may also request a utility bill or bank statement to confirm address and ownership of the payment method.

If verification documents are not provided within 30 days, the account will be suspended until the process is completed.

2.   Deposit and Withdrawal Verification
Before approving any withdrawal, we perform the following checks:

•       The owner of the gaming account must be the same person as the owner of the payment method.

•       Funds will be withdrawn to the same source from which they were deposited.

•       Deposited funds must be used for gaming before they can be withdrawn.

•       If a bonus has been granted, all related terms and conditions must be fulfilled prior to withdrawal.

Accounts showing frequent payment-method changes may be suspended until the player provides an explanation.

3.   Preventing Money Laundering and Fraud
GrandX applies a risk-based approach to AML and fraud prevention.

This means that every customer and transaction is assessed individually based on the level of risk involved.

We do not accept cash transactions — all deposits and withdrawals must be made via secure, licensed payment providers (banks, cards, or e-wallets).

Our core AML controls include:

•       Identity verification for all new customers

•       Continuous monitoring of transactions and payout patterns

•       Blocking fake or anonymous accounts

•       Verification of documents and payment sources before the first withdrawal

Any suspicious activity is immediately reviewed by our Money Laundering Reporting Officer (MLRO), who may submit a report to the Estonian Financial Intelligence Unit (RAB) when required by law.

4.   Enhanced Due Diligence (EDD) and Politically Exposed Persons (PEPs)
When a player presents higher risk — for example due to large or unusual transactions, international activity, or political exposure — additional checks are performed.

These may include:

•       Requesting additional documents (utility bill, bank statement)

•       Verifying the origin of funds

•       Independent document verification

•       Confirming that all payments come from the player’s own account

Politically Exposed Persons (PEPs) and their close associates are always subject to enhanced verification.

Approval from risk management is required before continuing any business relationship with a PEP.

5.   Data Retention and Staff Training
GrandX securely stores all customer identification and transaction records for 7 years in compliance with legal requirements.

Our employees receive regular AML and fraud-prevention training to ensure full awareness and compliance with regulations.

6.   Transparency and Commitment
GrandX keeps all regulatory authorities informed about any changes in ownership or control.

We continuously improve our internal processes to maintain the highest standards of integrity and player protection.

GrandX — Safe. Secure. Responsible.

For more information about our verification or security measures, please contact us at support@grandx.com